Although we monitor the server and individual sites we cannot guarantee that your website will not get hacked. In the event of a hack we will restore the site to the closest uninfected backup. All passwords, database names and users will be changed and all admin users will be required to change passwords to more secure ones. Websites found to be hacked are suspended until the restore is complete.
Hack restores are excluded from the Hosted SLA and are usually completed on the same day as the request. Should you need a website restoring from a backup there is a fee from £40 for a non-ecommerce website and from £80 for an ecommerce website. The fee is usually no more than quoted, but will be confirmed and agreed before restoration begins.